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This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
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Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
When it restarts, Windows will try to reinstall the device by using the device-specific driver.
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Windows Media Player is available for Windows-based devices. Use this table to find the right version of the Player for your system. (If you've got a Mac, you can download Windows Media Components for QuickTime to play Windows Media files.)
Esi Products Sound Cards & Media Devices Driver Download For Windows 8.1
Operating system/browser | Player version | How to get it |
|---|---|---|
Windows 10 | Windows Media Player 12 | Included in clean installs of Windows 10 as well as upgrades to Windows 10 from Windows 8.1 or Windows 7. In some editions of Windows 10, it's included as an optional feature that you can enable. To do that, select the Start button, then select Settings > Apps > Apps & features > Manage optional features > Add a feature > Windows Media Player, and select Install. DVD playback isn't included. Go to the DVD playback for Windows page to find out how to add DVD playback to Windows 10. |
Windows 8.1 | Windows Media Player 12 | Included in Windows 8.1 and Windows 8.1 Pro, but doesn't include DVD playback. Go to the DVD playback for Windows page to find out how to add DVD playback to Windows 8.1. For Windows Media Player 12 for Windows 8.1 N and KN editions, get the Media Feature Pack. |
Windows RT 8.1 | N/A | Windows Media Player isn't available for Windows RT 8.1. |
Windows 7 | Windows Media Player 12 | Included in Windows 7 Starter, Home Premium, Professional, Ultimate, and Enterprise editions. For Windows 7 N or KN editions, get the Media Feature Pack. |
Mac OS X | Windows Media Components for QuickTime |
Computer Sound Cards
If you want to reinstall Windows Media Player, try the following:
Click the Start button, type features, and select Turn Windows features on or off.
Scroll down and expand Media Features, clear the Windows Media Player check box, and click OK.
Restart your device. Windows Media Player should be uninstalled.
Repeat step 1.
Scroll down and expand Media Features, select the Windows Media Player check box, and click OK.
Restart your device. Windows Media player should now be reinstalled.
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Note: To troubleshoot issues like playback and codec problems, see the 'Get help' section in Windows Media Player.